Hospitality
Aided by cutting-edge technology, this resort created a frictionless customer experience, streamlined operations, and won their industry’s most coveted award
Food Manufacturing
This food manufacturer improved processes, installed additional controls to improve quality and safety, and made these metrics visible to the team
Publishing
A daily newspaper leveraged detailed revenue and expense data to strategically invest in customer retention and acquisition
Professional Services
A graphic design firm created a P&L for every customer, made strategic choices on people, pricing, and operations, and saved their firm
Grower Shipper
I’ve worked with multiple grower shippers on a variety of initiatives including CSA, building customer-facing communication, and process improvements
Family Business
I coached this family business as they passed the torch from the second to the third generation of owners
Training
I have authored and delivered courses for publishing, healthcare, and hospitality clients
Insurance
I have deep subject matter expertise in policy administration and claims systems