Hospitality
Aided by cutting-edge technology, this resort created a frictionless customer experience, streamlined operations, and won their industry’s most coveted award
More projects
Mortgage Lender
This national lender started with a blank slate, reimagined the application process, and made it easier for new borrowers to begin their customer journey online
Engineering
A boutique engineering firm created a vision around which they could unite and married it to a new employee development plan that solved their turnover problem
Food Manufacturing
This food manufacturer improved processes, installed additional controls to improve quality and safety, and made these metrics visible to the team
Publishing
A daily newspaper leveraged detailed revenue and expense data to strategically invest in customer retention and acquisition
Professional Services
A graphic design firm created a P&L for every customer, made strategic choices on people, pricing, and operations, and saved their firm
Software
This company, with both premise-based and cloud products changed their messaging, added new customers, and upsold current customers
Grower Shipper
I’ve worked with multiple grower shippers on a variety of initiatives including CSA, building customer-facing communication, and process improvements
Online Retail
I conducted a feasibility study for this national online retailer as they pondered their move into fresh food
Family Business
I coached this family business as they passed the torch from the second to the third generation of owners
Training
I have authored and delivered courses for publishing, healthcare, and hospitality clients
Insurance
I have deep subject matter expertise in policy administration and claims systems