There’s not consensus on who coined the phrase, but I’ve thought about this bit of genius hundreds of times over the course of my work and personal life. Sometimes problems are hard to solve because the solutions are hard to execute. The solution might require a very difficult conversation – a conversation that will elicit…
Whether it’s new locations, new products, or accelerated growth in your existing locations, there are a handful of non-negotiables. There will more likely be less of your personal presence but it will require more of your professional experience. Here’s what I mean – If you’ve read a few of these posts, you know I’m a…
If you want a high-performing team, they need more than a paycheck. Let’s be clear, very few, if any, of your employees will keep showing up if the paychecks stop, but creating an engaged, creative, and productive team goes far beyond tapping your checkbook every couple of weeks. In 2009, Dan Pink dipped into the…
The quote is typically attributed to management guru Peter Drucker but that’s been disputed a bit since it’s not found verbatim in any of his writing. No matter who said it, it’s good shorthand for the outsized impact of culture in an organization. But back to the question at hand, “If culture eats strategy for breakfast,…
Everything about your organization might not be perfect, but there’s probably more going right than going wrong. This is probably the wrong way to start an email from a guy who sells consulting services. 20.4% of small businesses fail in the first year, 49.4% in the first five years, and 65.3% in the first ten…
I obviously can’t make you do any of them, but if you do, you’ll change the trajectory of your organization in 2025.
“Give me a lever long enough and a fulcrum on which to place it, and I shall move the world.” Archimedes He was a Greek mathematician, physicist, engineer, astronomer, and inventor who lived in Sicily about 250 years before Christ. Some of his inventions are still in use today. But Archimedes thoughts on leverage should…
It seemed obvious to me, but it was invisible to them. I think it’s baked into the plot of every reality TV dating show ever made. There’s one potential partner that is clearly a disaster but the contestant doing the choosing is inexplicably drawn to them until their defects are exposed later in the season.…
If it feels like every big problem in your organization sprints towards your desk and lands with a crash – keep reading. You’re a leader in your organization. You get paid to solve problems. In fact, it might seem that some days it’s all you do. The trouble comes when the time devoted to solving…
Aided by cutting-edge technology, this resort created a frictionless customer experience, streamlined operations, and won their industry’s most coveted award