Mortgage Lender
This national lender started with a blank slate, reimagined the application process, and made it easier for new borrowers to begin their customer journey online
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Would you be disappointed if 2020 looked exactly like 2019?
I’ve been asking myself that question. And now is the right time to ask it. The time between now and mid-December has been called the “100 day sprint” or “the most important 100 days of the year”. Why? Because everyone is back in the office after summer, back in the routine and hunkered down for…
Balancing Ownership and Operations Responsibilities
It’s been my privilege to work with several family businesses over the last 13 years. In some, the owners have no day-to-day responsibilities, but have turned over operational responsibilities to a CEO or GM. In others, they are both owners and operators. These clients have spanned several industries. However, in one business discipline, for both…
Flywheel and V-REEL
I recently read Jim Collins newest book, Turning the Flywheel, in which he drills down on the Flywheel concept introduced in Good to Great. For a quick refresher, the flywheel for an organization is a virtuous cycle of actions, each building on the previous, that, when executed consistently and with excellence, build self-sustaining momentum for…
I Want to do for Strategy what Chip and Joanna Gaines did for Shiplap
I’m going to go out on a limb here and guess that six years ago, you had no idea what shiplap was. Neither did I. But thanks to Chip and Joanna Gaines and their hit HGTV show FixerUpper, shiplap is now part of the national consciousness. Everyone wants at least an accent wall’s worth of…
It’s Not Personal. It’s Strictly Business.
I received a referral for a new client a few months ago. The person who sent it was certain this business owner could benefit from working with me. Given the strength of the referral, I worked especially hard to make contact with the prospective client/business owner. I just did a quick count of the text…
Can Long-Term Strategic Initiatives and Day-to-Day Activities Co-Exist?
When a new initiative is rolled out in an organization, it’s often with a great deal of hype and enthusiasm. Everyone buys in and adoption is good, but then work life starts to happen. And that’s the problem with work life – there’s so much of it. The initial enthusiasm for the new initiative gets…
The Best Methodology for Aligning your Team Probably Surfaced in 1982.
Commander’s Intent first appeared in the US Army Field Manual 100-5, Operations in 1982. However, it wasn’t original with them. It was borrowed from the Germans who developed it as they fought Napoleon during the French Revolution. The Germans called it Aftragstaktik. So, what does this 225 year-old methodology have to do with your organization…